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Our first listings will launch in spring 2021. If you would like to request an appraisal, please click on SELL in the navigation bar and fill out the appraisal request form.

To hear about the launch of our listings and to receive Inigo updates, please subscribe to our newsletter. To do this, please subscribe to our newsletter.

Inigo specialises in selling beautiful historic homes. We represent houses and apartments of all sizes and across all prices ranges.

 

At the less expensive end we might offer an apartment in a converted Victorian terrace, while at the higher end we might market a large Georgian stately home. Where other estate agencies generally concern themselves with homes from a certain postcode, we look all across the United Kingdom, focusing instead of the quality of the home itself.

 

Each of the homes we represent display our passion for the beauty in historic homes. We are as inspired by a considered cottage restoration as we are by a large country estate. We look for homes that harness their historical beauty to create better environments for living.

 

If you are unsure if we can help, please get in touch with our team who will happily talk to you about how we work.

We sell houses and apartments throughout the United Kingdom, from our central offices in London.

If a home is of sufficient architectural and design merit, we will represent it. We will offer homes for sale in price ranges from £100,000 to £20,000,000 and everything in between.

We will represent most of our listings as Sole Agents. At Inigo we like to do things properly, which means maintaining control over the whole sales process and providing a seamless experience for our clients. However, we have strong working relationships with many agents across London and nationwide, and will consider a Joint Agency if we feel that this will be beneficial to the client.

Our main offices are in central London, but these are not walk-in premises. Due to the broad geographical spread of our listings, we don’t define ourselves by a high-street presence in a particular location. However, we are always delighted to travel to meet prospective sellers, and we welcome clients to our offices by appointment.

Our founders have backgrounds in journalism, meaning that we have a bulging black book of personal contacts in the industry. Press coverage comes at no cost to our clients and is a highly effective marketing tool.

We subscribe to Rightmove and Zoopla giving our homes total visibility across the whole market.

The safety of our clients, viewers and staff is our absolute priority, and we have put strict operating guidelines in place.

 

For appraisals: 

 

Ideally only two adults will be present per appraisal, including the representative from Inigo. Where absolutely necessary, a maximum of three people can attend, including the Appraiser. These limitations are to ensure social distancing can be maintained at all times.

 

A two metre distance needs to be maintained by all parties throughout all appraisals.

 

To prepare for appraisals, homeowners will need to leave all internal doors open to minimise the need for the Appraiser to touch handles.

 

Homeowners must thoroughly disinfect their home, particularly door handles and surfaces, prior to the appraisal and after the appraisal has taken place.

 

Homeowners are advised to wear non-surgical masks during the viewing (provided by themselves). Appraisers will wear masks and gloves during the meeting, if requested.

 

Homeowners will be required to report any symptoms to Inigo prior to the appraisal.

 

If you would like more details on these, please email our team at hello@inigo.com.

We strive to ensure that the process of buying and selling is as smooth as possible. However, in what can be a stressful transaction, occasionally things may not always go according to plan. With this in mind, we have a rigorous process to ensure any grievances that may arise are resolved as quickly as possible.

 

All employees take customer satisfaction very seriously and we will endeavour to resolve the issue swiftly and professionally.

 

If you wish to make a formal complaint, please put this in writing to our Head of Sales. On receipt of your letter of complaint, the Head of Sales (or a colleague if the Head of Sales is out of the office for any reason) will acknowledge your letter within three working days. We will then undertake a proper investigation and respond to you with a formal written outcome within 15 working days from the date of receipt of your written complaint.

Please write (by letter or email) outlining the specific details of your complaint to:

 

Inigo
St Alphege Hall
King’s Bench Street
London
SE1 0QX

 

Email: complaints@inigo.com

 

If you remain dissatisfied with this formal written outcome, you can further pursue the complaint and it will be reviewed by another senior staff member not directly involved in the transaction. This further review will be sent to you within 15 working days and will include a written statement of our final view.

 

We genuinely hope that all concerns can be settled amicably between us. However, if you remain dissatisfied with our final view you may seek redress through The Property Ombudsman, which provides a free, independent service for dealing with unresolved disputes. The Property Ombudsman will not consider your complaint until you have exhausted our internal procedure. Any referral to The Property Ombudsman must be made within twelve months of the date of our final view statement.
Their details are as follows:

 

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP

 

www.tpos.co.uk

 

Should you wish to discuss your complaint at any stage of the process, please call 020 3687 3071.

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