The Appraisals Coordinator is responsible for beginning every new client’s experience of listing their home with The Modern House. When clients request an appraisal with us, the Appraisals Coordinator oversees all administration and client service with a composed, courteous approach. The role requires managing multiple diaries, both internally and externally.

It is a largely client-oriented and office-based role, working closely with our Client Operations Manager to ensure our service is exceptional.

There is a creative thread to this role – the successful candidate will oversee the types of homes that list with us.

This is a demanding, fast-paced role, and the successful candidate will be able to effectively manage and prioritise concurrent tasks.

Responsibilities include:

• Communicating with potential new clients in an efficient and engaging manner

• Being a frontline ambassador for the company

• Handling all appraisal requests, and setting up appointments for the appraisals team as quickly as possible

• Managing and organising the appraisals schedule, working collaboratively with the appraisals specialists

• Converting leads to appraisals

• Ensuring that all appraisal enquiry data in is uploaded in a timely fashion to the database, and remains up to date and accurate

• Managing and auditing client data in the TMH database

• Uploading new listings to our website and property portals

The above list of responsibilities is not exhaustive, and you may be required to undertake other additional tasks.

 

Knowledge & skills 

Essential 

• Good organiser, time-manager and multi-tasker 

• Ability to prioritise tasks effectively  

• Exceptional written and verbal communication skills 

• Strong attention to detail   

• Enthusiasm for working collaboratively as part of a team   

• Exceptional client care   

 

Desirable 

• Good understanding of UK geography and regionality 

• Use of Adobe Suite products   

• Motivated by commercial targets 

   

Team 

The Appraisals Coordinator reports into our Client Operations Manager. 

 

Rewards & benefits 

• Hybrid or office working 

• Private Medical Insurance with Vitality (optional) 

• Royal London Pension 

• 27 days annual leave + bank holidays

• Free National Art Pass  

• ‘Cultural half days’ every quarter 

• Team lunches & socials  

 

TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

To apply please click here

The deadline for applications is midnight 9th September